Home About us Events  Contact Gallery Products Testimonials FAQ's

Here are a number of questions that we are asked regularly. If you do not find an answer to your question, please do not hesitate to contact us:

How long from initial order to receipt of my bespoke gift?

As each individual item is hand crafted and made to your specifications we aim to deliver within 5-10 working days.* Every effort will be made to ensure delivery as soon as possible.

* Please be aware complex orders may require more than 10 working days to complete.  

How much is delivery?

Delivery is FREE. This will apply whether ordering single or multiple items.

What method of deliver should I expect?

Normal carriage will be 1st Class Recorded delivery (signed for) with Royal Mail, an option for Special Delivery is available on request.  

What methods of payments are accepted?

We accept PayPal, Cheque's and postal orders*. Debit and credit cards can be used via Pay Pal without having an account, please contact us for details.

*Please contact us for postal address.


©Copyright All rights reserved by NY Pen Master. Site by Spectre Web Solutions